Delivery estimates are approximately 4-6 days for Australia, New Zealand and Hong Kong and up to 15 days for other international locations. 

Air mail disruptions from March 2020 due to COVID-19

As airlines are making substantial adjustments to their flight frequencies on a daily basis, international air mail to various destinations may be subject to delay or cancellation. If we are unable to ship your international order, we will contact you to arrange an alternate shipping address, an alternate shipping method (eg surface mail) or provide you a full refund at your choice.

Australia and Hong Kong

We offer FREE shipping across Australia and Hong Kong for orders over $100AUD.

International shipping

For international purchases delivered to all other locations a charge by weight will be applied at checkout. If you're purchasing outside of Australia or Hong Kong you are responsible for any local customs taxes that may be applied in your country. 

Yes, in addition to credit card payments we accept both PayPal ​and AfterPay services. You can select your preferred payment method at checkout. 

At Ben & Ellie Baby we pride ourselves on the high quality of our products. We personally quality check and pack all of our products prior to dispatch to ensure you are happy with what you receive. If you are not happy with one of our products for any reason, please reach out to us at connect@benandelliebaby.com within 30 days of receiving your order.

Follow the link for more information on our Refund Policy.

We have taken the greatest care in selecting materials to create a product that is beautiful and functional for parents while being comfortable and safe for your baby.

Lining

 Made from a high-tech Nylon Taslan (which is often used for water resistant sportswear), our Ben & Ellie Baby Change Clutch lining is strong and lightweight, with a soft, lustrous feel. We’ve made the Nylon Taslan lining waterproof by backing it with TPU, the same material that is used for waterproofing baby mattress protectors, offering superior protection against those inevitable accidents. This durable lining is soft on babies skin and can be wiped clean or spot washed with a gentle detergent if needed.

Inner materials

Inside, our felt lining and foam headrest provide the ultimate comfort for your baby. We only use PE foam (polyethylene) which is baby safe, ozone friendly and recyclable.

Outer fabric

Lightweight, durable vegan leather. Free from nasties such as BPA, PVC, and phthalates. 

Our Change Clutch contains small, strong magnets to hold your contents safely and allow the mat to quickly fold and unfold when needed without catching on clothing or other items like velcro can. The magnets in this product are sewn into place for maximum durability and safety and should never be removed. Swallowed magnets can stick together across causing serious infections and death. Seek immediate medical attention if magnets are swallowed or inhaled. Please follow the link to our Terms of Service and Disclaimer for more information. 

The Ben & Ellie Change clutch is 16cm wide by 27 long and expands from a thickness of 5cm when general accessories are added such as nappies (x4), nappy rash products, wipes and bags are added. 

Our change mats are waterproof and can be wiped down as needed. To keep your product in the best condition, the mat should be cleaned regularly with a wet cloth and warm soapy water. Do not machine wash (the internal magnets might stick to the inside of your machine!) dry clean, iron or tumble dry.

20 wipes will fit comfortably in the pouch. Sticking to this number will help to maintain the integrity of the watertight lock on our wipes pouch. If the zip lock comes off you can simply click it back on. 

For general enquires or questions please follow the link to learn the different ways you can Contact Us.

If you are interested in retailing our product please email us at connect@benandelliebaby.com or fill out our contact form. Include your company name, website, social media links and a little about your business and we’ll be in touch!

Current stockists are listed on our Stockists page